FAQ, Terms, & Conditions

Retreat & Lodging Information

Arrival and Departure

You may arrive at THSF any time after 4:00 p.m. on the day your stay begins. Check-in will be at The Welcome Barn. At check-in you will receive your room key and room assignment. Please add info@thehorseshoefarm.com to your email contacts to ensure that you are receiving all communications from our team prior to your arrival.

On your departure day, we ask that you remove all personal belongings from your room prior to your final workshop or retreat session by 10:00 a.m.

You are welcome to stay on the THSF property until 4:00 p.m or later (with approval) if you are waiting on transportation. The Silo Cookhouse is open daily for lunch and dinner if you are staying on property past 10:00 am checkout. 

Daily Housekeeping

We offer daily housekeeping between 10:00 a.m. - 4:00 p.m. to refresh towels and remake beds.

If you would prefer to skip housekeeping service at any time, you may use the provided door tag to notify our cleaning staff.

Workshop & Retreat Meeting Hours

You’ll get a detailed schedule of all workshop sessions upon arrival and check-in at The Welcome Barn.

Included Meals at The Silo Cookhouse

Meals are served a la carte at The Silo Cookhouse during restaurant hours. Self-serve coffee and tea are offered to all guests, while specialty coffee drinks, beer, wine, and other non-alcoholic beverages may be purchased at the bar at The Silo Cookhouse. 

• Breakfast:  8:00 a.m. – 10:00 a.m.

• Lunch:  12:00 p.m. – 3:00 p.m.

• Dinner:  5:00 p.m. – 8:00 p.m.

Things to Know

Internet Access

A public wireless network is available on the property at THSF. The password for all THSF networks is lowercase: thehorseshoefarm.

The Stable Spa

Your retreat stay includes a $50 credit at The Stable Spa. Please book your appointment at The Spa in advance of your stay. Appointment reservations open 6 months in advance. You may book online or call 828-393-3034 x2 to book your appointment. 

The $50 credit at The Stable Spa is only valid and redeemable during the dates of your booked retreat and is not transferable to other dates, times, or stays.

Retreat Lodging

Lodging accommodations and room selections are chosen by the THSF Resort. Requests for accessibility needs will be accommodated as they are available. THSF makes no promises to specific room requests other than in the event of a disability need or otherwise approved request for specific personal or medical needs.

Room selections will be disclosed on the day that you check-in, which is also when you will be given your room key. Please check your email inbox and spam folders for information from THSF, or add info@thehorseshoefarm.com to your contacts list to ensure that all communications are delivered to you without issue.

Though each of our retreat rooms are individual and private, many of the rooms share a common entrance & living space with other retreat attendees. We ask that everyone maintain a sense of respect and privacy for other guests during their stay. 

Health Services

The nearest pharmacy is 3 miles away and the nearest emergency room is 10 minutes away.

Smoking

Smoking is not allowed in any of our homes or facilities.

Pets

Other than service animals, pets are only allowed on property in permitted homes and with the payment of a pet fee. This is typically $150, with the exception of Magnolia Manor in which the pet fee is $220. Pet friendliness may or may not be available for your chosen retreat, depending on allocated homes.

More Activities

Along with any scheduled retreat sessions, that are part of your workshop or retreat, there are many other activities at The Horse Shoe Farm to experience! 

• The Pool House with Jacuzzi, sauna, steam room, & saltwater outdoor pool.

• The Farmhouse Game Room which is open until 10:00 PM daily

• The Stable Spa - you will receive a $50 credit as a benefit of this retreat, so please call The Stable Spa to book your treatment prior to arrival.

• The 85+ acres of Mountain View property and grounds

• Nightly bonfire and smore's

• The Horse Shoe Hunt - A scavenger hunt across the property

• The Ponder Wander - A holistic and organic way to understand not only the property, but perhaps yourself as well!

• Bird Watching - A customized bird watching adventure that encourages you to observe the natural surroundings of WNC, and perhaps learn a thing or two about Ornithology!

• The “Grains of Truth” meditation tower

All Horse Shoe Farm rental homes are comfortably furnished with:

• Bed Linens

• Bed Pillows

• Comforters

• Bath Towels

• Outdoor towels (These can be found AT The Pool House. We ask that white towels be used IN HOMES only.)

• Bathroom Toiletries (Shampoo, Conditioner, Body Wash, Body Lotion, Hand Soap)

• Hair Dryers

• Laundry Detergent (Besides The Farmhouse Loft, which doesn’t have a laundry unit)

• Paper Towels, toilet paper and trash bags (not an unlimited supply)

Getting Here

We are located at 155 Horse Shoe Drive, Hendersonville, NC 28791

✈ Distance to Airports:

Asheville Regional Airport - 10 minutes

Greenville-Spartanburg International Airport - 1 hour

Charlotte Douglas International Airport - 1 hour 45 minutes

Payment, Deposit, and Cancellation Policies

Deposit Amounts for Retreats:

• Bookings at The Horse Shoe Farm require 50% of the total amount due upon booking.

• The final balance is due 30 days before arrival.

• The total amount will be due upon booking if you are within 30 days before your retreat dates.

Change / Cancellation Policy:

• 30 or more days before arrival you will receive a full refund of any payments made, minus a $250 cancellation fee. 

• If you need to cancel within 30 days of your retreat dates, you will only receive a refund in the event that we are able to re-book your room. If the room re-books, then you will receive a 95% refund, which is less a 5% credit card processing fee

• Failure to pay an unpaid balance forfeits all advance payment and reservation rights.

If a retreat you've registered for is canceled by THSF:

• You may receive a full refund if you are no longer planning to visit the area.

• Additionally, you may come to THSF and stay for the duration of the canceled retreat to enjoy our beautiful campus, and will be refunded the retreat tuition fee.