Dining Room Supervisor

The Horse Shoe Farm is an 85-acre boutique resort in the heart of the Blue Ridge Mountains that offers intentional hospitality to our guests through lodging (we sleep up to 80 guests), dining (The Silo Cookhouse) and spa (The Stable Spa). This spectacular property is looking for the right person to join our team as Dining Room Supervisor. The Dining Room Supervisor is an essential member of the farm, responsible for supervising all aspects of dinner service at The Silo Cookhouse.

In order to provide intentional hospitality and stewardship to our guests, our team, and our land, we employ these core values:

PRESENCE • HEART • GRATITUDE • GRACE • GRIT

This is a Year Round, Full Time, Hourly position averaging 35+ hours a week

Roles and responsibilities include but are not limited to:

· Supervise the Front of House Staff, including scheduling, hiring, training, evaluation, and development

· Supervise the dining room during service, including setting up tables, greeting guests, delivering food and beverage to tables, and overall supervision during meals to ensure the highest standards of service

· Work closely with our Executive Chef to ensure and execute the highest level of hospitality, including prompt and gracious troubleshooting of customer issues or complaints

· Track, order and manage front of house inventory

· Perform closing duties, including reporting and revenue management

· Supervise the beverage program, including working with bartenders to maintain bar set up, menu development and implementation (**prior knowledge of wine & spirits is a plus!**)

· Perform other administrative tasks as required

Required qualifications:

• Demonstrated commitment to the delivery of world class internal/external guest service

• Knowledge of and experience in fine dining strongly preferred

• Knowledge of wine & spirits strongly preferred

• Must be computer proficient and tech-savvy or possess a willingness to learn how to use our systems. We use a number of systems from Resnexus (lodging), OpenTable (restaurant), Vagaro (spa), Slack (messaging app), Gmail (email), Grasshopper (phone system), and Notion (information database)

• Must have excellent communication for both customer and interdepartmental interactions

• Must be detail oriented in regards to observing things that need to be done or out of place as well as in document creation for new processes and procedures

• Must have reliable transportation

• 3+ years of upscale food & beverage experience preferred

Physical Requirements:

• Ability to lift up to 50 pounds on a frequent basis

• Various physical movements through shift; can work between 10-14 hours to include standing/walking for extended periods of time as operation demands

• Works indoors and outdoors in a variety of conditions that includes fluctuating temperatures

Job Type: Full-time, Must be willing to work weekends

Salary: Starting at $20 per hour

Job Types: Full-time, Part-time

Pay: From $20.00 per hour

Expected hours: No less than 35 per week

Experience level: 3 years

Restaurant type: Fine dining restaurant

Shift: Weekly day range:

Ability to Relocate: Hendersonville, NC 28791: Relocate before starting work (Required)

Work Location: In person