Careers

The Horse Shoe Farm is a premier boutique resort nestled in the Blue Ridge Mountains, offering upscale accommodations, wellness experiences, and event and retreat hosting. Our mission is to provide guests with unforgettable, restorative experiences rooted in nature, hospitality, and community.

Position Overview:

We are seeking a dynamic and driven Sales Manager to lead our sales initiatives and grow revenue streams across lodging, events, retreats, and corporate bookings. The ideal candidate will possess a strong background in outside sales and business development, a passion for hospitality, and a proven track record of exceeding sales goals. As a Sales Manager, you will be responsible for developing strategic sales plans, managing key accounts, and fostering relationships with clients to enhance customer satisfaction and loyalty.

Key Responsibilities:

• Develop and implement strategic sales plans to attract clients for weddings, retreats, corporate events, and luxury getaways.

• Cultivate relationships with travel agents, event planners, corporate clients, and wellness organizations.

• Identify new business opportunities through market research and networking.

• Negotiate contracts and close deals with clients to maximize revenue.

• Provide exceptional customer service by understanding client needs and addressing concerns promptly.

• Represent the farm at trade shows, networking events, and through digital outreach to promote brand visibility.

• Collaborate with marketing to create promotional materials and campaigns aligned with sales goals.

• Maintain a pipeline of leads and manage the full sales cycle—from inquiry to contract closure.

• Monitor market trends, competitors, and pricing strategies to optimize offerings and packages.

• Work closely with operations and hospitality teams to ensure seamless execution of client experiences.

Qualifications:

• 3+ years in a sales management role, preferably in hospitality, resorts, or event venues.

• Strong interpersonal, negotiation, and presentation skills.

• Experience with CRM systems and sales tracking tools.

• Ability to work independently and in a collaborative environment.

• Flexible schedule, including some evenings and weekends for site visits and events.

Benefits:

• Competitive base salary + performance-based incentives

• Health, vision, dental, and other benefits

• Opportunities for professional growth in a unique and inspiring environment

Join us as we strive for excellence in our industry! If you are passionate about driving sales success and leading a talented team, we encourage you to apply for this exciting opportunity as a Sales Manager.

Job Type: Full-time

Benefits:

• 401(k)

• Dental insurance

• Employee discount

• Health insurance

• Life insurance

• Paid time off

• Vision insurance

Schedule:

• Weekends as needed

Ability to Commute:

• Hendersonville, NC 28791 (Preferred)

Ability to Relocate:

• Hendersonville, NC 28791: Relocate before starting work (Preferred)

Work Location: In person

The Horse Shoe Farm is a luxury resort offering boutique accommodations, wellness experiences, private events and retreats, and a sense of peace and connection to nature. With a focus on personalized service and hospitality excellence, we create unforgettable experiences for our guests in a one-of-a-kind setting.

Position Overview:

The Horse Shoe Farm is seeking a highly organized, client-focused Sales & Events Coordinator to support the planning, coordination, and execution of events while assisting in sales initiatives. This position is ideal for someone who thrives in both administrative and guest-facing roles, has a sharp eye for detail, and is passionate about hospitality and event planning.

Key Responsibilities:

Sales Support:

• Assist in managing inquiries, creating proposals, and following up with prospective clients for weddings, corporate retreats, and special events.

• Maintain CRM databases, calendars, and lead tracking systems.

• Prepare contracts, invoices, and other documentation for client bookings.

• Conduct site tours with prospective clients and respond promptly to sales-related questions.

• Collaborate with the marketing team to promote event offerings and seasonal packages.

Event Coordination:

• Support all stages of event planning, from pre-event preparation through post-event wrap-up.

• Serve as the main point of contact for clients in the lead-up to events, ensuring all logistics are captured and communicated.

• Create detailed event timelines, layouts, and setup instructions for internal teams.

• Coordinate with operational departments to ensure seamless execution.

• Oversee event setup, breakdown, and on-the-day logistics, ensuring guest satisfaction.

• Conduct post-event follow-ups and assist with invoicing and feedback collection.

Qualifications:

• 2+ years of experience in hospitality, event planning, or sales coordination.

• Experience with boutique hotels, luxury venues, or retreat centers preferred.

• Strong organizational and multitasking skills with excellent attention to detail.

• Exceptional written and verbal communication skills.

• Proficient in CRM platforms, G Suite and event management tools.

• Confident, calm under pressure, and guest-service focused.

• Ability to work flexible hours, including weekends and evenings, based on event needs.

• A passion for creating memorable experiences and working in a nature-inspired setting.

Benefits:

• Competitive compensation based on experience

• Health and wellness benefits

• Opportunities for career growth and development

• A supportive, collaborative team in a stunning rural location

Job Type: Full-time

Benefits:

• 401(k)

• Dental insurance

• Health insurance

• Life insurance

• Paid time off

• Vision insurance

Schedule:

• Monday to Friday

• Weekends as needed

Ability to Commute:

• Hendersonville, NC 28791 (Preferred)

Ability to Relocate:

• Hendersonville, NC 28791: Relocate before starting work (Preferred)

Work Location: In person

The Horse Shoe Farm is a luxury resort offering boutique accommodations, farm table dining, spa & wellness experiences, private events and retreats, and a sense of peace and connection to nature. With a focus on personalized service and hospitality excellence, we create unforgettable experiences for our guests in a one-of-a-kind setting.

Position Overview:

We are seeking an experienced and service-focused Front Desk Supervisor to lead the guest services team and help uphold the farm’s high standards for hospitality. This role requires leadership, attention to detail, and a proactive mindset.

Key Responsibilities:

• Supervise, train, and support front desk staff to ensure smooth daily operations and exceptional guest service.

• Greet and assist guests during check-in, check-out, and throughout their stay, maintaining a warm and professional demeanor.

• Handle guest complaints and special requests with efficiency and empathy, ensuring satisfaction.

• Conduct regular room inspections for cleanliness, presentation, maintenance, and guest readiness, coordinating closely with housekeeping and maintenance teams.

• Assist in creating and implementing detailed Standard Operating Procedures (SOPs) for front desk operations, guest check-in/out, room inspections, and service protocols.

• Monitor reservations, manage daily room assignments, and communicate updates to the appropriate departments.

• Serve as the go-to person for front desk staff questions, performance issues, and procedural guidance.

• Collaborate with department leaders to ensure consistent standards across all guest touchpoints.

• Maintain accurate records, prepare shift reports, and assist with administrative duties as needed.

• Uphold safety, security, and property policies at all times.

Qualifications:

• 2+ years of front desk or guest services experience, with at least 1 year in a supervisory or leadership role.

• Background in boutique hospitality or luxury lodging preferred.

• Strong knowledge of hospitality operations, including guest relations, housekeeping standards, and reservation systems.

• Excellent written and verbal communication skills.

• Highly organized, dependable, and committed to quality and consistency.

• Proficiency in hotel property management systems (PMS), POS systems and GSuite.

• Flexibility to work evenings, weekends, and holidays as needed.

Benefits:

• Competitive salary with opportunities for advancement

• Health and wellness benefits

• A beautiful, nature-based work environment focused on excellence and community

Join our team as a Front Desk Manager and contribute to creating an exceptional experience for our clients while ensuring operational excellence!

Job Type: Full-time

Benefits:

• 401(k)

• Dental insurance

• Employee discount

• Health insurance

• Life insurance

• Paid time off

• Vision insurance

Schedule:

• Weekends as needed

Ability to Commute:

• Hendersonville, NC 28791 (Required)

Ability to Relocate:

• Hendersonville, NC 28791: Relocate before starting work (Required)

Work Location: In person

The Horse Shoe Farm is an 85-acre boutique resort in the heart of the Blue Ridge mountains. This spectacular property is looking for the right person to join the team to perform an array of tasks to guarantee excellent guest service. The ideal candidate is a hospitality-driven, detail-oriented, passionate person who can multitask.

As a Maintenance Technician at The Horse Shoe Farm, you will play a critical role in ensuring the smooth operation of our resort by maintaining the facility’s infrastructure, equipment, and guest amenities. You will be responsible for troubleshooting, repairing, and maintaining a wide range of systems, from HVAC and plumbing to electrical systems and general maintenance.

This is a hands-on position that requires a proactive individual with a strong sense of responsibility, technical aptitude, and a customer-oriented mindset. If you enjoy working in a dynamic and rewarding environment, this could be the perfect role for you!

Key Responsibilities:

• Perform routine inspections and preventive maintenance of the resort’s systems, including HVAC, plumbing, electrical, and mechanical equipment.

• Respond promptly to maintenance requests from guests and staff, ensuring quick and efficient resolution of issues.

• Repair or replace defective equipment and systems to maintain the resort’s functionality.

• Maintain the appearance of the resort by performing general repairs and upkeep to guest rooms, public areas, and grounds.

• Collaborate with other departments to ensure smooth operation and guest satisfaction.

• Assist with the installation of new equipment or systems as needed.

• Maintain inventory of supplies and equipment, ordering replacements when necessary.

• Follow safety protocols and ensure compliance with local building codes and regulations.

• Assist in emergency situations, such as power outages or natural disasters, to minimize guest inconvenience.

Qualifications:

• Proven experience as a maintenance technician, preferably in a hospitality or resort setting.

• Knowledge of HVAC, plumbing, electrical, and general building maintenance.

• Ability to troubleshoot and resolve technical issues efficiently.

• Strong attention to detail and ability to perform work to high standards.

• Good communication skills, with the ability to interact positively with guests and staff.

• Ability to work independently and as part of a team.

• Flexibility to work on weekends, holidays, and evenings as required.

• Physical stamina to lift heavy items and perform manual tasks.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)

• Dental insurance

• Employee discount

• Health insurance

• Life insurance

• Paid time off

• Professional development assistance

• Vision insurance

Schedule:

• 8 hour shift

• Day shift

Ability to Commute:

• Hendersonville, NC 28791 (Required)

Ability to Relocate:

• Hendersonville, NC 28791: Relocate before starting work (Required)

Work Location: In person